Our Guest Commitment
Your safety and satisfaction have always been our top priority—but now more than ever. We've taken additional measures to ensure that your stay is worry-free from check-in to check-out, and every moment in between.
Adjusting to change is a challenge. But finding happiness in change is a journey we're all taking together. Our hotels know you put a lot of effort into keeping your family healthy. And so do we. Now more than ever. With added steps and new safeguards to keep all of our guests safe. The moment you step into our hotels, you’ll see changes. Our staff wear Personal Protection and we have followed the lead of the CDC and the world health organization in putting enhanced safeguards in place. Hand sanitizer stations are available throughout the buildings and signage reminds our guests to continue physical distance. We’ve spaced out our tables and sitting areas and continuously sanitize areas that are high guest touchpoints; like handles, countertops, and buttons. We’ve added new tools to enable our team members to clean more effectively. You can rest assured, we’re doing everything we can to give you a clean, worry-free stay. Because you shouldn’t have to think about the things you can’t see. Just the things you want to.
New Safety Measures
The good news? You can sit back, relax, and enjoy a great stay any time of year. Here's how we're updating our safety procedures to provide you with a comfortable environment:
- Additional surface and environmental sanitizing measures within guestrooms, public spaces, dining areas, conference areas and recreation areas with emphasis on common touchpoint surfaces and gathering areas.
- Hand sanitizer stations positioned throughout common gathering areas along with sanitizing wipes available within guestrooms and at dining/ conference areas. (When available, based on supply chain.)
- Minimization of select items within guestrooms with increased “by request” availability. You may see fewer items in your room in order to streamline sanitization practices, however, any items that have been removed are always available upon request.
- When able, increased “rest time” of vacant rooms between departures and new arrivals in order to let the air settle and increase the effectiveness of sanitization procedures.
- Modified stayover service of guestrooms in order to maximize physical distancing and minimize the need for team members entering your hotel room.
- Signage throughout the hotel and recreational facilities reminding everyone of the importance of practicing physical distancing as well as proper hygiene.
- Modified capacity signage at common gathering areas indicating updated capacity expectations for the ability to effectively practice physical distancing.
- Addition of physical distancing floor spacing signage at common line-up and gathering areas.
- Modification of payment acceptance procedures throughout the property to encourage less overall contact and less potential for cash exchange while facilitating more ease of distancing.
- Modified regulation of recreational amenities to better facilitate physical distancing expectations.
- Modified conference and social gathering set-up abilities in order to better facilitate physical distancing – regardless of the nature of the event.
- Increased spacing of seating throughout dining areas and lounge areas.
- Minimization of select service items typically kept out and available to guests. These items are always available upon request.
- Updated menu offerings and serving styles for conference and social gatherings which limit common guest touchpoints as well as the need for gathering in close proximity (buffets, stations).
- Added attendee screening guidelines and related assistance provided to conferences and social gatherings.
- Additional PPE in use by team members, front and back-of-house, along with additional training on proper use of newly added PPE and retraining on use of prior existing PPE.
- Continual supervisory monitoring of team members regarding health code compliance, use of PPE and hygienic practices (proper handwashing, facial contact and more).
- Clear barriers installed at select common interaction areas.
- Supervisor screening process of team members upon start of work shifts regarding hygiene, use of PPE and potential health concerns.
- CDC recommends that travelers who are not fully vaccinated continue to wear a mask and maintain physical distance when traveling.
- If you feel ill, avoid traveling. Book in advance, if possible. Planning ahead will help us ensure the health and safety of you and our staff.
- Follow physical distancing signage noted throughout the building.
- Additional physical distancing, health, and safety measures will be discussed upon your arrival.
Please contact us if you have any further questions.
Our Cancellation Policy
Our cancellation policy has been altered to accommodate changes in travel plans. During these unique times, we are committed to ensuring a positive experience and flexibility as needed. Please contact the individual lodge to cancel or change your reservation.
For current Ohio-specific information regarding COVID-19, visit www.coronavirus.ohio.gov.
Updated: February 8, 2021